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PRESCRIBING INFORMATION


CONTACT US

Phone: 1-855-6XOFIGO

            (1-855-696-3446)

Fax:    1-855-963-4463


Monday through Friday
9:00 A.M. to 7:00 P.M ET
Contact Address:
Xofigo Access Services
PO Box 220009
Charlotte, NC 28222-0009

   
   

FAQs

The FAQs are for healthcare professionals


Portal Benefits

What is the Xofigo Access Services Provider Portal?
The Xofigo Access Services Provider Portal is an online tool that facilitates easy ordering, patient access management and streamlined support through Xofigo Access Services. Healthcare providers may request benefit verifications. Patient Assistance Program (PAP) or commercial copay assistance and place orders utilizing the Provider Portal. These same services have always been available through Xofigo Access Services using the phone and faxing documents and in fact, they still are. The portal provides yet another method to get your patients started on Xofigo.

Who can use the Provider Portal?

Healthcare providers who administer Xofigo or who refer patients for Xofigo treatment can use the Provider Portal to:

-Submit Xofigo Intake Forms (used to requesting benefit verifications and placing orders), Benefit Verification Request Forms (for referring providers only) and Xofigo PAP/Commercial Co-pay assistance applications.

-Access to real-time online patient case status information

-Facilitate patient access to Xofigo treatment through streamlined tools and support

-Email alerts that highlight important tasks and events to help expedite patient treatment


What functionality is available on the Provider Portal?

The Provider Portal offers flexibility and easy-to-use process to help get your patients on Xofigo. Healthcare providers will be able to:

-Initiate new patient intake

-Request a benefit verification

-Request patient financial assistance

-Review patient status reports

-Receive electronic alerts and reminders about specific patients

-ePrescribe and order Xofigo

-Confirm your Xofigo order has shipped


Can anyone use the Provider Portal, or just physicians?

Any healthcare provider, including physicians who administer Xofigo or refer patients for Xofigo treatment, including their support staff, is able to access and use the Provider Portal.


How do I log in to the Provider Portal?

When the registration process is completed, the user will be provided with a unique log in name and password. On the home page of the designated website, the user will be prompted to provide the log in and password; this will grant the user access to the specific patient information.


Can I change my password?

Yes, please click on the "Change password" link in the top right corner of the portal and follow the directions to change your password. Alternatively, you can also call the Website Support Team at 1-855-6XOFIGO (1-855-696-3446) during the hours of 9:00 A.M. to 7:00 P.M. ET, Monday through Friday to assist with issues and questions.


My password doesn't seem to be working.

If you have forgotten your password, please click on the "Forgot password" link in the top right corner of the portal and follow the directions to reset your password. Alternatively, you can also call the Website Support Team at 1-855-6XOFIGO (1-855-696-3446) during the hours of 9:00 A.M. to 7:00 P.M. ET, Monday through Friday to assist with issues and questions.


Free Portal Usage

Are there any set-up fees, monthly fees or per-claim fees?

There are no set-up or monthly fees. The Provider Portal is free.


Does our practice need to purchase software?

No, all you need is a computer and connection to the Internet.


Portal Registration

Why do I have to register for the website?

This is a security measure to ensure only authorized individuals have access to information about your patients. The registration process ensures the appropriate alignment between providers and their affiliated site/account.


How do I register for the Provider Portal?

Users can access the designated website address and easily register for the Provider Portal by following the step-by-step instructions located on the site's home page (https://xofigoaccessonline.com). Additionally , a dedicated Website Support Team will be available for any assistance with the online registering process at 1-855-6XOFIGO (1-855-696-3446).


Will anyone have access to my patient’s records?

Each user will be prompted to register individually, and will be provided with a unique log in name and password.

The ability to access information on all patients within a site/account depends upon how the user is aligned during the initial registration process.


Will an office with multiple providers have to register for separate provider portal accounts? Can one account be used for all providers?

No , an office with multiple providers does not need to register for separate provider portal accounts. Only one person needs to submit a registration request, either online or by calling. Over the phone, a member of the Website support Team will verify the appropriate information for each user requesting access.

To maintain the security of patient data, we ask that all users create and maintain their own user names and passwords. When staffing changes occur within your location, contact the Website Support Team at 1-855-6XOFIGO (1-855-696-3446) to set up /remove access for your staff as appropriate.


How can I update my office/physician profile information?
You may submit a request for changes by using the My Account feature in the Provider Portal.

Alternatively, you may contact the Website Support Team at 1-855-6XOFIGO (1-855-696-3446). The Website Support Team is available 9:00 am to 7:00 pm ET, Monday through Friday. Website support requests received after 7:00 pm ET will be responded to the following business morning.


Why are the passwords so complex?

To ensure patient privacy and security rules are met, a user is required to create a complex password. This ensures that patient-specific information is protected.


HIPAA Compliance

Is the Provider Portal HIPAA compliant?

Yes, Xofigo Access Services Provider Portal is committed to adopting procedures and protocols that comply with HIPPA Privacy and Security Regulations. Bayer HealthCare understands the impact HIPAA continues to have on your organization. Xofigo Access Services has taken the following steps to demonstrate our commitment to meeting HIPPA regulations:

-Appointment of a Privacy and Security Officer

-Implementation of a process to monitor changes to HIPPA regulations


Contacting Support

Who can I contact for Technical Assistance?

Contact the Website Support Team at 1-855-6XOFIGO (1-855-696-3446). The Website Support Team is available 9:00 am to 7:00 pm ET Monday through Friday. Website support requests received after 7:00 pm ET will be responded to the following business morning.


Who do I contact with suggestions for enhancments to the website?

Contact the Website Support Team at 1-855-6XOFIGO (1-855-696-3446). The Website Support Team is available 9:00 am to 7:00 pm ET Monday through Friday. They will log your suggestion and communicate it to Xofigo Access Services Management. All suggestions are considered as we continue to enhance the website.


Program Questions

How far back does the Provider Portal go for checking status?

In most cases, the information will go back to the Xofigo Access Services program inception.


How do I discontinue the alerts?

At this time, there is no way to discontinue alerts that appear within the portal. However, healthcare providers may deactivate the email notification that is triggered when an alert is issued within the portal. In order to inactivate the email notification, the healthcare provider will need to log into the portal. Under My Account menu option, select User Profile and then under Email Preference, please select NO to receiving email notifications for Patient Alerts and save.

©2015 Bayer HealthCare Pharmaceuticals Inc. Bayer, the Bayer Cross,  Xofigo and the Xofigo Access Services logo are registered trademarks of Bayer.

Site Last Modified: 03/2015            Conditions of Use | Privacy Policy | Site Map | California Transparency in Supply Chains